Overview
Intricate Security Blue + IT combines our Blue SOC tier with full managed IT support. This service is designed for organizations that want both continuous security monitoring and day-to-day IT support from a single provider. It includes security visibility, end-user help desk, Microsoft 365 and Entra administration, and routine endpoint support delivered primarily through secure remote access.
What This Tier Includes
Everything from Intricate Security Blue
Includes the full Blue SOC service, including 24x7 monitoring, EDR, reporting, and baseline threat visibility.
Remote Help Desk Support
Remote day-to-day support for common user and workstation issues.
Workstation Troubleshooting
Diagnosis and resolution of issues affecting desktops, laptops, and user productivity.
Password Resets and Account Support
Assistance with password resets, account lockouts, and common access-related issues.
Software Installation and Updates
Installation of approved software and support for routine application updates.
Printer and Peripheral Support
Support for common printer, scanner, dock, and peripheral issues.
User On-boarding and Off-boarding
User account setup, access changes, and standard account de-provisioning as staff join or leave.
Microsoft 365 and Entra User Administration
Management of user accounts, licensing, and standard administrative tasks within Microsoft 365 and Entra.
Basic Endpoint Patch Management
Routine patching and update support for supported endpoint devices.
Monthly IT and Security Reports
Monthly written reports covering help desk activity, ticket trends, and security findings.
Quarterly Review Calls
Quarterly review meetings to discuss service trends, recurring issues, and recommendations.
Best Fit For
- Small businesses that want one provider for security and IT
- Organizations that need predictable remote support and security monitoring
- Businesses without internal IT staff
Service Delivery Model
Most services are delivered remotely using secure, audited remote access tools. Onsite support is not included by default and is separately approved or scoped when required.
- Large migrations
- Office moves
- Cabling and physical installations
- Major infrastructure redesigns
- Large hardware refresh projects
- Custom application development