Overview
Intricate Security Blue Plus + IT builds on Blue + IT by adding more proactive maintenance, deeper Microsoft and infrastructure administration, stronger endpoint and server management, and a more operationally mature support model. This tier is intended for businesses that want a more involved managed services relationship while maintaining a strong security posture.
What This Tier Includes
Everything from Blue + IT
Includes all end-user support, workstation support, Microsoft user administration, reporting, and governance from the Blue + IT tier.
Everything from Intricate Security Blue Plus
Includes the full Blue Plus SOC service, including advanced threat hunting, more frequent vulnerability assessments, patch management visibility, quarterly security meetings, and enhanced email security.
Advanced Microsoft 365 and Entra Administration
Support for more advanced identity, tenant, access, and policy administration activities.
Endpoint Health Monitoring
Ongoing monitoring of device health, performance, and supportability to catch issues earlier.
OS Patch Management and Update Coordination
More structured coordination and management of operating system updates.
Server Support and Administration
Support and maintenance for supported servers and key business systems.
Firewall and VPN Administration
Management of firewall changes, VPN access, and related secure connectivity tasks.
Backup Monitoring and Restore Support
Monitoring of backup jobs and support for file or system restore requests.
Vendor Coordination
Coordination with third-party vendors when external support is required to resolve technology issues.
Proactive Maintenance and Preventive Remediation
Routine maintenance and issue prevention intended to reduce recurring disruptions.
Technology Recommendations and Environment Standardization
Recommendations to improve environment consistency, supportability, and long-term stability.
Best Fit For
- Businesses that want deeper operational support
- Microsoft-centric environments with moderate complexity
- Clients with servers, firewalls, VPNs, and recurring infrastructure needs
- IT help desk support
- Full remediation performed by Intricate Security
- User support or workstation troubleshooting
- Major infrastructure changes or projects
Service Delivery Model
Services are delivered primarily remotely, with help desk, system administration, Microsoft administration, and infrastructure support handled through coordinated IT and security workflows.